Ms. Rosales joined NDRI in 2004 as a member of NDRI’s 24/7 Fulfillment Call Center. She has taken on various leadership roles since, including Shift Manager and Senior Fulfillment Manager. Ms. Rosales was promoted to her current position as Director of Fulfillment in 2022.
As Director, she oversees NDRI’s Fulfillment team, which provides around-the-clock service and support, 365 days a year to researchers, tissue source sites, donors, and donor families. Her team works in a highly time-sensitive manner to maximize every donation opportunity presented by our Tissue Source Sites network against NDRI’s active researcher project and protocol requirements. She also oversees scheduling and the training of Fulfillment staff to ensure that standard procedures are followed for the verification of donor consent/authorization, donor screening, biospecimen shipping, and database data entry.
Ms. Rosales has over 19 years of experience at NDRI and has comprehensive expertise in all aspects of facilitating human tissues for research. She holds a Bachelor of Science degree in Biology from St. Joseph’s University.